Shipping & Returns
SHIPPING TIMES & RATES
WITHIN US:
Enjoy complimentary standard shipping and returns on all orders.
For each address within the United States, orders are processed within 3 business days and the following charges & shipping times apply:
USPS Standard Shipping: $5 (2-7 business days). Free for orders $150+.
UPS: Shipping charges are calculated based on the shipping address and selected shipping option.
OUTSIDE US:
Shipping charge, duties, and taxes are calculated based on the shipping address. DHL shipping options are available.
Price is shown in local currency.
Jewelry is restricted in some countries and we are NOT able to ship to the below countries:
- Brazil
- France
- India
- Indonesia
- Kuwait
- Malaysia
- Mexico
- Portugal
- Russia
- Switzerland
Shipping insurance
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
RETURN POLICY
LOUPN offers complimentary shipping for any item that you’d like to return for customers in the US.
Custom pieces are FINAL SALE and are not eligible for return.
Request Exchanges & Returns HERE.
Articles are accepted for a refund, merchandise credit or exchange if returned unworn within 30 days, accompanied by a sales receipt. Some exclusions may apply.
A refund will be made to the purchaser in the original form of payment once the returned product is received. Gift recipients are entitled to a nonrefundable merchandise credit.