Shipping & Returns

SHIPPING TIMES & RATES

WITHIN US:

Enjoy complimentary standard shipping and returns on all orders.

Currently we are only able to accept online orders to shipping addresses within the United States. 

For each address within the United States, orders are processed within 3 business days and the following charges & shipping times apply:

USPS Standard Shipping: $0 (2-7 business days)

UPS Ground: $5. (2-5 business days)

UPS 2nd Day: $15. (2 business days. Orders placed after 2pm PST, orders placed on Saturday/Sunday or federal holiday will be processed the next business day.)

Next Day Air: $35. (1 business day. Orders placed after 2pm PST, orders placed on Saturday/Sunday or federal holiday will be processed the next business day.)

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

OUTSIDE US:

Please visit Wolf & Badger for International orders. 

RETURN POLICY

LOUPN offers complimentary shipping for any item that you’d like to return. 

Request Returns HERE OR email us at hello@loupn.com to start a return. 

Articles are accepted for a refund, merchandise credit or exchange if returned unworn within 30 days, accompanied by a sales receipt. Some exclusions may apply. 

A refund will be made to the purchaser in the original form of payment once the returned product is received. Gift recipients are entitled to a nonrefundable merchandise credit.